Refund policy

📦 Return & Refund Policy

At Cheska & Gab, we value your trust and want you to be happy with every purchase.

✅ Returns

Items may be returned within 3 days upon receiving.

Returned items must be unused, unwashed, with tags attached, and in their original packaging.

For hygiene reasons, infant and toddler clothing may only be returned if defective or wrong item delivered.

✅ Refunds & Exchanges

Refunds will be processed once the returned item is received and inspected.

You may choose between:

Refund to original payment method (processing may take 5–10 business days), or

Exchange for the correct size/item, subject to stock availability.

✅ Defective or Wrong Item

If you receive a defective or wrong item, we’ll cover the return shipping fee.

Please send us a photo of the item and packaging within 48 hours of delivery.

❌ Non-Returnable Items

Sale or clearance items

Personalized/customized items

📩 To request a return or refund, email us at [your email address] with your order number.

🔒 Privacy Policy

Your privacy is important to us. Cheska & Gab’s collects only the necessary information to process your orders and provide you with the best service.

✅ Information We Collect

Name, shipping & billing address

Email address & contact number

Payment details (processed securely via our payment partners)

✅ How We Use Your Information

To process and deliver your orders

To send order updates and promotions (with your consent)

To improve our services and online shopping experience

✅ Data Protection

We do not sell, trade, or share your personal information with third parties.

All transactions are processed through secure payment gateways.

✅ Your Rights

You may request to access, correct, or delete your personal data by contacting us.